News Flash

Important/Urgent

Posted on: April 5, 2019

New & Improved Payment Options!

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COMING SOON! New and improved payment options for your City of Basehor Bill starting April 22nd. Please contact Basehor City Hall with additional questions at 913-724-1370 or by email at shernandez@cityofbasehor.org and cleggett@cityofbasehor.org.


Frequently Asked Questions


What forms of payment can I use?
You can pay with credit or debit card or you may issue an electronic check from your bank account (checking or savings).

What is a service or convenience fee?
A non-refundable fee added to an invoice to cover various administrative costs associated with billing and accepting your payment.

How will I know that my payment has been accepted?
After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment.

Can I use more than one payment method per transaction?
Yes, if partial payments are accepted, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.

How long does it take for online payments to process?
Credit card transactions are authorized immediately and typically take 48 hours to settle. ACH transactions typically take 48 – 72 hours to settle.

Can I tell if my payment has been posted?
Yes, simply login to your account and select “View paid or closed invoices”.

How long will my payment history be maintained?
24 months is the standard retention period.

Will I be able to print a copy of my bill?
Yes, each invoice is presented in PDF and HTML format. Electronic storage is recommended because it saves paper and has a beneficial impact on our environment, but you can choose to print your bill.

What is Pay by Text?
Pay by Text is a convenient way to pay your bill by text message. When signed up for Pay by Text, bill notifications will be sent by text message (this is in addition to email notifications) and you will then have the option to pay via text message with your default payment method by simply replying.  You may enroll in Pay by Text when making an online payment or by accessing your account and selecting the Pay by Text option.  A confirmation will be sent to complete your enrollment.

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